Long-form notes on what we’re seeing.
Field notes from listening to the floor, across multi-site customers, devices, and shifts. The index lives here; the full essays live on talvinder.com.
Why we stopped calling it L&D
The category trap we walked out of, and what we call the work now.
Read on talvinder.com →What a pharmacy ops head actually does in a day
A field note from a week of shadowing multi-site pharmacy operators.
Read on talvinder.com →The case for ambient capture
Why the most useful signal in retail is the one nobody is writing down.
Read on talvinder.com →Voice of customer, at the speed of the floor
What changes when you can listen to every conversation, not a sampled few.
Read on talvinder.com →The Indic-language reality
Hindi, Marathi, code-switching mid-sentence. Notes on the language layer everyone underestimates.
Read on talvinder.com →